Return Policy
For returns of in-store purchases, you must make your return in-store at any location.
For return of on-line purchases, you are required to obtain an RMA number from our customer service department.
You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping charges.
Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
RMA number
Full name and address
Phone number
E-mail address
Packing slip
Original Order Confirmation Number
Your reason for returning the merchandise
Please return the merchandise to:
All returns must be shipped back to us using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by boolemakeup.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.
If your package is returned to us marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.
Cancel Your Order
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact our customer service department.
